We believe that customer service is an important imperative for sustained business growth and we want to ensure that our customers receive exemplary service. Prompt and efficient service is essential to retaining existing relationships and customer satisfaction is critical to us.
The customer can contact the below mentioned two levels for effective resolution of their complaints:
| Level | Response Time | Description | Contact Details |
| Level 1 | Less than 24 hours | 24x7 Helpdesk | helpdesk@unitepay.in |
| Level 2 | Less than 72 hours | Nodal Officer | L2-helpdesk@unitepay.in |
Customers can reach our Helpdesk round the clock using the in-app support option or directly send
an email to helpdesk@unitepay.in
we are committed to respond to the complaint within 24 Hours working day.
If the customers are not satisfied with the resolution received, or if the customers do not hear from
us within 1 working day, customers can write to the Nodal Officer at L2-helpdesk@unitepay.in
Customers are required to quote the complaint reference number provided to them in their earlier
interaction with us to help us understand and address their concerns.
| Level | Response Time | Description | Contact Details |
| Level 1 | Less than 24 hours | UnitePay Cyber Cell | cybercell@unitepay.in |