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Grievance Redressal Policy

We believe that customer service is an important imperative for sustained business growth and we want to ensure that our customers receive exemplary service. Prompt and efficient service is essential to retaining existing relationships and customer satisfaction is critical to us.

UnitePay’s Grievance Redressal policy follows the following
principles:
Helpdesk

REDRESSAL MECHANISM FOR GRIEVANCES:

The customer can contact the below mentioned two levels for effective resolution of their complaints:

Level Response Time Description Contact Details
Level 1 Less than 24 hours 24x7 Helpdesk helpdesk@unitepay.in
Level 2 Less than 72 hours Nodal Officer L2-helpdesk@unitepay.in

Customers can reach our Helpdesk round the clock using the in-app support option or directly send an email to helpdesk@unitepay.in
we are committed to respond to the complaint within 24 Hours working day.



Nodal Officer

If the customers are not satisfied with the resolution received, or if the customers do not hear from us within 1 working day, customers can write to the Nodal Officer at L2-helpdesk@unitepay.in
Customers are required to quote the complaint reference number provided to them in their earlier interaction with us to help us understand and address their concerns.

Level Response Time Description Contact Details
Level 1 Less than 24 hours UnitePay Cyber Cell cybercell@unitepay.in